Hire Remote Ecommerce Customer Support Reps from Latin America
Bilingual support reps trained in Gorgias and Zendesk who keep your first-response time under one hour.
What they do day-to-day
- Respond to email, chat, and social tickets
- Process order edits, refunds, and replacements
- Manage returns through Loop or Returnly
- Tag and report on ticket trends weekly
Core skills we screen for
- Gorgias / Zendesk macros
- Shopify order lookup and editing
- Returns / RMA processing
- Bilingual phone and chat
- Escalation triage
Services Included
Email & Chat Support
Sub-1h first response across channels.
Returns & Refunds
End-to-end RMA workflow.
Order Management
Edits, replacements, escalation triage.
The HiresLink Bench
Meet the LATAM Talent Behind Top US Ecommerce Teams
Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter.
We Handle the Legal & Tax Stack So You Don't Have To
Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works.
Full EOR Compliance
We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements.
W-8BEN & 1099 Clean
Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk.
USD Flat-Rate Pricing
Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay.
Customer Support Representatives — FAQ
What CSAT do shops typically see?
Most DTC brands we staff hit 92–95% CSAT within 60 days, with first-response under 45 minutes during US business hours.
Hire a Customer Support Representative This Month
48-hour shortlist. Real candidates, real software tests, real references.
Step 1 of 3 — takes 60 seconds