Your LATAM Hiring Department.
Bilingual support reps trained in Gorgias and Zendesk who keep your first-response time under one hour.
Sub-1h first response across channels.
End-to-end RMA workflow.
Edits, replacements, escalation triage.
We screen customer support representatives on the platform you already run before they reach your shortlist. No ramp-up on ecommerce tooling, no "we'll learn it on the job".
Every customer support representative we shortlist for Gorgias has run it in production for a US ecommerce team. From day one inside Gorgias they handle: Respond to email, chat, and social tickets. Working your business hours.
Screened alongside Gorgias: gorgias / zendesk macros, shopify order lookup and editing.
Every customer support representative we shortlist for Zendesk has run it in production for a US ecommerce team. From day one inside Zendesk they handle: Process order edits, refunds, and replacements. Working your business hours.
Screened alongside Zendesk: shopify order lookup and editing, returns / rma processing.
Every customer support representative we shortlist for Shopify has run it in production for a US ecommerce team. From day one inside Shopify they handle: Manage returns through Loop or Returnly. Working your business hours.
Screened alongside Shopify: returns / rma processing, bilingual phone and chat.
Every customer support representative we shortlist for Klaviyo has run it in production for a US ecommerce team. From day one inside Klaviyo they handle: Tag and report on ticket trends weekly. Working your business hours.
Screened alongside Klaviyo: bilingual phone and chat, escalation triage.
Every customer support representative we shortlist for Loop Returns has run it in production for a US ecommerce team. From day one inside Loop Returns they handle: Respond to email, chat, and social tickets. Working your business hours.
Screened alongside Loop Returns: escalation triage, gorgias / zendesk macros.
Move the sliders. Numbers update live. Includes 30% US benefits load.
Your savings
$30,880 / year
That's $2,573/mo back in your P&L — 59% lower than your current US loaded cost.
The HiresLink Bench
Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter.
Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works.
We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements.
Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk.
Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay.
Most DTC brands we staff hit 92–95% CSAT within 60 days, with first-response under 45 minutes during US business hours.
Customer Support Representatives start at $1,170/mo on a flat monthly rate — no placement fee and no long-term contract. A comparable in-house customer support representative in the US averages about $40K per year before payroll taxes, benefits, software seats and office overhead, so most ecommerce teams save roughly 65% on the same scope of work. Staffing & HR management is billed at the lower of $800/month or 25% of the salary.
The flat rate covers sourcing, AI + human vetting, skills testing, reference checks, contracting, payments in local currency, compliance paperwork and ongoing HR support. You get a dedicated customer support representative working your hours on Gorgias, Zendesk, Shopify, Klaviyo — not a shared pool or a ticket queue.
You receive a shortlist within 48 hours of your intake call. Most ecommerce clients interview 2-3 pre-vetted customer support representatives in the first week and have someone onboarded in 7-14 days, because candidates are already tested on Gorgias / Zendesk macros, Shopify order lookup and editing, Returns / RMA processing.
Every candidate passes a four-stage screen: AI-assisted resume and background parsing, a live English interview (C1 level or above), a hands-on software test in Gorgias, Zendesk, Shopify, and two verified employer references. Only the top ~3% of applicants reach your shortlist.
Talent is based in Latin America (Argentina, Colombia, Mexico, Brazil), so they work US Eastern, Central, Mountain or Pacific business hours with full real-time overlap. Your customer support representative joins your standups, answers Slack during your day and closes work in the same cycle as your onsite team.
Our ecommerce bench works daily in Gorgias, Zendesk, Shopify, Klaviyo, Loop Returns. If your stack is different, we screen specifically for it before the shortlist — day-to-day responsibilities include Respond to email, chat, and social tickets, Process order edits, refunds, and replacements, Manage returns through Loop or Returnly.
Yes. Every contractor signs an NDA and a confidentiality agreement, works through access you control (SSO, least-privilege roles, no local data storage) and is trained on W-8BEN, EOR, USD flat rate, Bilingual EN/ES. We handle local contracts, invoicing and tax documentation so there is no misclassification risk on your side.
Contracts are month-to-month with a 30-day notice. If a placement is not working within the first 90 days, we replace them at no additional cost and the replacement search starts the same week. HiresLink staffs bilingual remote ecommerce customer support representatives from Latin America for US DTC brands handling Gorgias and Zendesk tickets, returns, and order management with EOR compliance and USD flat-rate pricing starting at $11/hr.
Yes. Gorgias is a standard requirement on our ecommerce bench — candidates complete a hands-on test inside Gorgias before they reach your shortlist, and most also work in Zendesk. If you run a different platform, tell us at intake and we screen specifically for it.
Reviews from US companies that hired ecommerce staff through HiresLink.
"Ticket response time went from 19 hours to under 3. The two CS reps they placed write better English than half the US applicants I screened. And they were live on Gorgias within a week of the brief."
If it doesn't work out
Unlimited free replacements for active staffing clients. Under 21 days average replacement turnaround.
90-day replacement (junior / semi-senior), 120 days (senior & managerial), at no additional fee.
Month to month. You pay nothing until you hire, and you can stop whenever the need changes.
Read the full replacement terms — eligibility, process and timelines in plain English.
Three ways to work with us
Same network, same vetting bar. The difference is who employs the person and who runs the HR layer.
For companies building a team.
HiresLink manages the hiring and HR/operational layer month to month.
For companies making one specific key hire.
You employ the person directly. One-time fee, no recurring management fee.
For companies adding capacity to an existing team.
Vetted LATAM specialists plug into the team and processes you already run.
48-hour shortlist. Real candidates, real software tests, real references.
Step 1 of 3 — takes 60 seconds