Your LATAM Hiring Department.
Hire Remote Ecommerce Operations Staff from Latin America
US Shopify and Amazon brands burn cash on inflated support agencies and missed orders. We place bilingual ecommerce ops staff from Latin America who already work in Shopify, Gorgias, Klaviyo, ShipStation, and Amazon Seller Central — full US-timezone coverage with EOR compliance.
- 48-hour shortlists
- Unlimited staffing replacements
- Transparent pricing
- LATAM hiring + HR support
Trained in the Ecommerce Operations Stack
What Ecommerce Operations Owners Tell Us
The same four complaints keep showing up in our intake calls. Sound familiar?
Support tickets backed up past 24 hours
Returns / RMA backlog killing repurchase rates
Inventory discrepancies between Shopify and 3PL
Spanish-speaking customer base under-served
5 Roles Ready to Deploy — Starting at $1,170/mo
Each role is pre-trained on your industry's actual software stack and US workflows.
Shopify Virtual Assistants
Bilingual VAs who manage your Shopify backend — products, collections, content, and daily store operations.
Customer Support Representatives
Bilingual support reps trained in Gorgias and Zendesk who keep your first-response time under one hour.
Order Fulfillment Coordinators
Coordinators who manage 3PL operations, track shipments, and resolve fulfillment exceptions across ShipStation and ShipBob.
Returns / RMA Specialists
Dedicated returns specialists who process RMAs, refunds, and exchanges in Loop or Returnly to lift repurchase rates.
Inventory Analysts
Inventory analysts who reconcile stock between Shopify, 3PLs, and Amazon FBA to prevent stockouts and oversells.
What a US Ecommerce Hire Costs vs. a LATAM Hire
Move the sliders. Numbers update live. Includes 30% US benefits load.
US Hire (W-2)
LoadedLATAM Remote (via Hireslink)
EOR includedYour savings
$27,720 / year
That's $2,310/mo back in your P&L — 51% lower than your current US loaded cost.
The HiresLink Bench
Meet the LATAM Talent Behind Top US Ecommerce Teams
Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter.
- Gorgias
- Shopify
- CSAT 95%+
Starting at $12/hr
- RMA flows
- Loop Returns
- Chargebacks
Starting at $11/hr
- Seller Central
- FBA
- Case log
Starting at $14/hr
- Cin7
- Reorder points
- 3PL liaison
Starting at $14/hr
- Klaviyo
- Flows
- SMS
Starting at $13/hr
- PDP copy
- Variants
- Bulk uploads
Starting at $11/hr
- ShipStation
- WISMO
- Fraud review
Starting at $10/hr
- Walmart
- eBay
- Feed hygiene
Starting at $12/hr
We Handle the Legal & Tax Stack So You Don't Have To
Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works.
Full EOR Compliance
We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements.
W-8BEN & 1099 Clean
Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk.
USD Flat-Rate Pricing
Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay.
Ecommerce Operations Hiring — FAQ
Do they work in our timezone for live support?
Yes. Full overlap with EST/CST/PST including peak Q4 hours. We staff coverage windows around your support SLA, not around theirs.
Can they handle both Shopify and Amazon Seller Central?
Yes. We screen for the exact channel mix you sell on — Shopify, Amazon FBA/FBM, Walmart, TikTok Shop — before shortlisting.
Can you cover Black Friday / Cyber Monday peak?
Yes. BFCM coverage is planned in October: we add surge agents on month-to-month terms, extend hours through the weekend, and pre-train them on your macros and holiday policy so ticket volume spikes do not blow up first response time.
Do they handle multi-channel — Shopify plus Amazon?
Yes. Most placements run Shopify alongside Amazon Seller Central, and often Walmart Marketplace, eBay, TikTok Shop, or Faire — including case management, listing hygiene, and reconciling orders across channels.
What returns rate benchmarks do you work against?
Apparel typically runs 20–30% returns, home goods 8–12%, and consumables under 5%. We staff and report against your category baseline, tracking return reason codes so you can attack the drivers, not just process RMAs.
Which tools do they already know?
Gorgias, Zendesk, Klaviyo, Postscript, Cin7, ShipStation, Loop Returns, Recharge, Skubana/Extensiv, and Triple Whale. We shortlist on your exact stack so ramp time is days, not weeks.
Is this better than hiring an agency?
It is a different model. An agency rents you shared, rotating capacity; we place a dedicated person who works only your brand, learns your catalog and voice, and sits in your Slack. Cost is usually lower than a retainer and the institutional knowledge stays with you.
Can they work your peak-season hours and weekends?
Yes. LATAM timezone overlap means weekend and evening support shifts cost far less than US coverage, and holiday rotations are agreed in advance so your queue never goes dark during a promo.
How fast do they ramp on our catalog and voice?
Typically 5–10 business days. They study your macros, refund policy, SKU catalog, and past ticket history, then shadow live tickets before answering independently.
Explore Ecommerce staffing
Ecommerce roles
Other industries
Three ways to work with us
Choose how you want to hire.
Same network, same vetting bar. The difference is who employs the person and who runs the HR layer.
Staffing & HR Management
For companies building a team.
HiresLink manages the hiring and HR/operational layer month to month.
- Qualified candidates in 48 hours after the role brief
- Unlimited free replacements for active staffing clients
- Onboarding, payroll coordination, vacations and performance support
- Lower of $800/month or a 25% management fee
- $500 kickoff, credited to your first invoice
Headhunting / Direct Hire
For companies making one specific key hire.
You employ the person directly. One-time fee, no recurring management fee.
- Shortlist in 7–10 business days
- 20% of first-year salary
- $600 kickoff, credited to your first placement invoice
- 90-day replacement (junior / semi-senior), 120 days (senior & managerial)
- Sourcing, vetting and interview coordination
Staff Augmentation
For companies adding capacity to an existing team.
Vetted LATAM specialists plug into the team and processes you already run.
- Add engineers and specialists to your existing team
- You direct the day-to-day work
- Scale the team up or down as the roadmap changes
- Open salary benchmarks before you commit
Tell Us About Your Ecommerce Operations Role
48-hour shortlist of pre-vetted, bilingual candidates already trained on your stack.
Step 1 of 3 — takes 60 seconds