Your LATAM Hiring Department.
Bilingual VAs who handle COIs, endorsements, renewals, and daily AMS hygiene in AMS360 or EZLynx.
Same-day COI turnaround.
24h endorsement workflow.
60-day-out renewal data packaging.
We screen insurance virtual assistants on the platform you already run before they reach your shortlist. No ramp-up on insurance tooling, no "we'll learn it on the job".
Every insurance virtual assistant we shortlist for AMS360 has run it in production for a US insurance team. From day one inside AMS360 they handle: Issue and amend COIs same-day. Working your business hours.
Screened alongside AMS360: coi issuance, endorsement processing.
Every insurance virtual assistant we shortlist for EZLynx has run it in production for a US insurance team. From day one inside EZLynx they handle: Process endorsements within 24h. Working your business hours.
Screened alongside EZLynx: endorsement processing, renewal data prep.
Every insurance virtual assistant we shortlist for Applied Epic has run it in production for a US insurance team. From day one inside Applied Epic they handle: Prepare renewal data 60 days out. Working your business hours.
Screened alongside Applied Epic: renewal data prep, ams data hygiene.
Every insurance virtual assistant we shortlist for Hawksoft has run it in production for a US insurance team. From day one inside Hawksoft they handle: Maintain AMS data hygiene and tagging. Working your business hours.
Screened alongside Hawksoft: ams data hygiene, bilingual policyholder follow-up.
Every insurance virtual assistant we shortlist for Microsoft 365 has run it in production for a US insurance team. From day one inside Microsoft 365 they handle: Issue and amend COIs same-day. Working your business hours.
Screened alongside Microsoft 365: bilingual policyholder follow-up, coi issuance.
Move the sliders. Numbers update live. Includes 30% US benefits load.
Your savings
$34,160 / year
That's $2,847/mo back in your P&L — 60% lower than your current US loaded cost.
The HiresLink Bench
Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter.
Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works.
We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements.
Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk.
Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay.
Commercial P&C is most common (GL, WC, commercial auto, property). Personal lines, L&H, and benefits VAs available as a separate track.
Insurance Virtual Assistants start at $1,040/mo on a flat monthly rate — no placement fee and no long-term contract. A comparable in-house insurance virtual assistant in the US averages about $44K per year before payroll taxes, benefits, software seats and office overhead, so most insurance teams save roughly 72% on the same scope of work. Staffing & HR management is billed at the lower of $800/month or 25% of the salary.
The flat rate covers sourcing, AI + human vetting, skills testing, reference checks, contracting, payments in local currency, compliance paperwork and ongoing HR support. You get a dedicated insurance virtual assistant working your hours on AMS360, EZLynx, Applied Epic, Hawksoft — not a shared pool or a ticket queue.
You receive a shortlist within 48 hours of your intake call. Most insurance clients interview 2-3 pre-vetted insurance virtual assistants in the first week and have someone onboarded in 7-14 days, because candidates are already tested on COI issuance, Endorsement processing, Renewal data prep.
Every candidate passes a four-stage screen: AI-assisted resume and background parsing, a live English interview (C1 level or above), a hands-on software test in AMS360, EZLynx, Applied Epic, and two verified employer references. Only the top ~3% of applicants reach your shortlist.
Talent is based in Latin America (Argentina, Colombia, Mexico, Brazil), so they work US Eastern, Central, Mountain or Pacific business hours with full real-time overlap. Your insurance virtual assistant joins your standups, answers Slack during your day and closes work in the same cycle as your onsite team.
Our insurance bench works daily in AMS360, EZLynx, Applied Epic, Hawksoft, Microsoft 365. If your stack is different, we screen specifically for it before the shortlist — day-to-day responsibilities include Issue and amend COIs same-day, Process endorsements within 24h, Prepare renewal data 60 days out.
Yes. Every contractor signs an NDA and a confidentiality agreement, works through access you control (SSO, least-privilege roles, no local data storage) and is trained on PII NDA, W-8BEN, EOR, USD flat rate. We handle local contracts, invoicing and tax documentation so there is no misclassification risk on your side.
Contracts are month-to-month with a 30-day notice. If a placement is not working within the first 90 days, we replace them at no additional cost and the replacement search starts the same week. HiresLink staffs bilingual remote insurance virtual assistants from Latin America for US agencies handling COIs, endorsements, and renewals in AMS360 and EZLynx with strict PII NDAs, EOR compliance, and USD flat-rate pricing starting at $12/hr.
Yes. AMS360 is a standard requirement on our insurance bench — candidates complete a hands-on test inside AMS360 before they reach your shortlist, and most also work in EZLynx. If you run a different platform, tell us at intake and we screen specifically for it.
Reviews from US companies that hired insurance staff through HiresLink.
"Two CSRs from HiresLink handle certificates, endorsements and renewals in AMS360. My producers stopped doing service work and our written premium went up two quarters running. Shortlist came back in two days with people who'd already worked a US book."
If it doesn't work out
Unlimited free replacements for active staffing clients. Under 21 days average replacement turnaround.
90-day replacement (junior / semi-senior), 120 days (senior & managerial), at no additional fee.
Month to month. You pay nothing until you hire, and you can stop whenever the need changes.
Read the full replacement terms — eligibility, process and timelines in plain English.
Three ways to work with us
Same network, same vetting bar. The difference is who employs the person and who runs the HR layer.
For companies building a team.
HiresLink manages the hiring and HR/operational layer month to month.
For companies making one specific key hire.
You employ the person directly. One-time fee, no recurring management fee.
For companies adding capacity to an existing team.
Vetted LATAM specialists plug into the team and processes you already run.
48-hour shortlist. Real candidates, real software tests, real references.
Step 1 of 3 — takes 60 seconds