Your LATAM Hiring Department.
Dedicated returns specialists who process RMAs, refunds, and exchanges in Loop or Returnly to lift repurchase rates.
24h turnaround on every return request.
Lift exchange rate vs straight refund.
Pattern detection and policy enforcement.
We screen returns / rma specialists on the platform you already run before they reach your shortlist. No ramp-up on ecommerce tooling, no "we'll learn it on the job".
Every returns / rma specialist we shortlist for Loop Returns has run it in production for a US ecommerce team. From day one inside Loop Returns they handle: Process RMA requests within 24h. Working your business hours.
Screened alongside Loop Returns: return policy enforcement, exchange-first workflow.
Every returns / rma specialist we shortlist for Returnly has run it in production for a US ecommerce team. From day one inside Returnly they handle: Drive exchanges over refunds where possible. Working your business hours.
Screened alongside Returnly: exchange-first workflow, fraudulent return flagging.
Every returns / rma specialist we shortlist for Shopify has run it in production for a US ecommerce team. From day one inside Shopify they handle: Flag fraud and abuse patterns. Working your business hours.
Screened alongside Shopify: fraudulent return flagging, refund processing.
Every returns / rma specialist we shortlist for Gorgias has run it in production for a US ecommerce team. From day one inside Gorgias they handle: Reconcile refund batches weekly. Working your business hours.
Screened alongside Gorgias: refund processing, return policy enforcement.
Every returns / rma specialist we shortlist for ShipStation has run it in production for a US ecommerce team. From day one inside ShipStation they handle: Process RMA requests within 24h. Working your business hours.
Screened alongside ShipStation: return policy enforcement, exchange-first workflow.
Move the sliders. Numbers update live. Includes 30% US benefits load.
Your savings
$28,280 / year
That's $2,357/mo back in your P&L — 57% lower than your current US loaded cost.
The HiresLink Bench
Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter.
Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works.
We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements.
Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk.
Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay.
Brands moving from generic refund flow to exchange-first usually lift exchange rate from 8–12% to 25–35%, protecting 15–25% of revenue.
Returns / RMA Specialists start at $1,235/mo per month in salary, with no upfront fee. A comparable in-house returns / rma specialist in the US averages about $38K per year before payroll taxes, benefits, software seats and office overhead, so most ecommerce teams save roughly 61% on the same scope of work. Staffing adds a monthly management fee equal to the lower of $800 or 25% of the monthly salary (3-month minimum, 15-day notice). Direct hire is a one-time 20% of annual salary.
The flat rate covers sourcing, AI + human vetting, skills testing, reference checks, contracting, payments in local currency, compliance paperwork and ongoing HR support. You get a dedicated returns / rma specialist working your hours on Loop Returns, Returnly, Shopify, Gorgias — not a shared pool or a ticket queue.
You receive a shortlist in 5 business days of your intake call. Most ecommerce clients interview 2-3 pre-vetted returns / rma specialists in the first week and have someone onboarded in 7-14 days, because candidates are already tested on Return policy enforcement, Exchange-first workflow, Fraudulent return flagging.
Every candidate passes a four-stage screen: AI-assisted resume and background parsing, a live English interview (C1 level or above), a hands-on software test in Loop Returns, Returnly, Shopify, and two verified employer references. Only the top ~3% of applicants reach your shortlist.
Talent is based in Latin America (Argentina, Colombia, Mexico, Brazil), so they work US Eastern, Central, Mountain or Pacific business hours with full real-time overlap. Your returns / rma specialist joins your standups, answers Slack during your day and closes work in the same cycle as your onsite team.
Our ecommerce bench works daily in Loop Returns, Returnly, Shopify, Gorgias, ShipStation. If your stack is different, we screen specifically for it before the shortlist — day-to-day responsibilities include Process RMA requests within 24h, Drive exchanges over refunds where possible, Flag fraud and abuse patterns.
Yes. Every contractor signs an NDA and a confidentiality agreement, works through access you control (SSO, least-privilege roles, no local data storage) and is trained on W-8BEN, EOR, USD flat rate, Bilingual EN/ES. We handle local contracts, invoicing and tax documentation so there is no misclassification risk on your side.
On staffing, we replace them with no additional recruiting fee for as long as the engagement is active (3-month minimum, 15-day standard notice). On direct hire, replacement is guaranteed for 90 days. HiresLink staffs bilingual remote returns and RMA specialists from Latin America for US DTC brands processing RMAs and driving exchange-first workflows in Loop and Returnly with EOR compliance and USD flat-rate pricing starting at $11/hr.
Yes. Loop Returns is a standard requirement on our ecommerce bench — candidates complete a hands-on test inside Loop Returns before they reach your shortlist, and most also work in Returnly. If you run a different platform, tell us at intake and we screen specifically for it.
Reviews from US companies that hired ecommerce staff through HiresLink.
"Ticket response time went from 19 hours to under 3. The two CS reps they placed write better English than half the US applicants I screened. And they were live on Gorgias within a week of the brief."
If it doesn't work out
Unlimited replacements with no additional recruiting fee during the engagement. Under 21 days average replacement turnaround.
90-day replacement guarantee, at no additional fee.
Staffing: 3-month minimum engagement, then a 15-day standard notice. Direct hire: you pay only when you hire.
Read the full replacement terms — eligibility, process and timelines in plain English.
Three ways to work with us
Same network, same vetting bar. The difference is who employs the person and who runs the HR layer.
For companies building a team.
HiresLink manages the hiring and HR/operational layer every month.
For companies making one specific key hire.
You employ the person directly. One-time fee, no recurring management fee.
For companies adding capacity to an existing team.
Vetted LATAM specialists plug into the team and processes you already run.
5-business-day shortlist. Real candidates, real software tests, real references.
Step 1 of 3 — takes 60 seconds