Your LATAM Hiring Department.
Claims processors who take FNOL intake, build claim files, and shepherd claims through adjuster review.
Bilingual same-day claim intake.
Structured file ready for adjuster review.
Active follow-up with claimants and vendors.
We screen claims processors on the platform you already run before they reach your shortlist. No ramp-up on insurance tooling, no "we'll learn it on the job".
Every claims processor we shortlist for Guidewire ClaimCenter has run it in production for a US insurance team. From day one inside Guidewire ClaimCenter they handle: Take FNOL from claimants within SLA. Working your business hours.
Screened alongside Guidewire ClaimCenter: first notice of loss intake, claim file assembly.
Every claims processor we shortlist for Duck Creek Claims has run it in production for a US insurance team. From day one inside Duck Creek Claims they handle: Build and tag claim files for adjusters. Working your business hours.
Screened alongside Duck Creek Claims: claim file assembly, subrogation document chase.
Every claims processor we shortlist for AMS360 has run it in production for a US insurance team. From day one inside AMS360 they handle: Chase missing documents and statements. Working your business hours.
Screened alongside AMS360: subrogation document chase, bilingual claimant interviewing.
Every claims processor we shortlist for Snapsheet has run it in production for a US insurance team. From day one inside Snapsheet they handle: Coordinate vendor estimates and IMEs. Working your business hours.
Screened alongside Snapsheet: bilingual claimant interviewing, first notice of loss intake.
Move the sliders. Numbers update live. Includes 30% US benefits load.
Your savings
$37,440 / year
That's $3,120/mo back in your P&L — 60% lower than your current US loaded cost.
The HiresLink Bench
Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter.
Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works.
We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements.
Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk.
Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay.
Yes. We pre-stage CAT-event surge capacity with experienced processors who have worked named-storm and wildfire seasons.
Claims Processors start at $1,560/mo per month in salary, with no upfront fee. A comparable in-house claims processor in the US averages about $48K per year before payroll taxes, benefits, software seats and office overhead, so most insurance teams save roughly 61% on the same scope of work. Staffing adds a monthly management fee equal to the lower of $800 or 25% of the monthly salary (3-month minimum, 15-day notice). Direct hire is a one-time 20% of annual salary.
The flat rate covers sourcing, AI + human vetting, skills testing, reference checks, contracting, payments in local currency, compliance paperwork and ongoing HR support. You get a dedicated claims processor working your hours on Guidewire ClaimCenter, Duck Creek Claims, AMS360, Snapsheet — not a shared pool or a ticket queue.
You receive a shortlist in 5 business days of your intake call. Most insurance clients interview 2-3 pre-vetted claims processors in the first week and have someone onboarded in 7-14 days, because candidates are already tested on First Notice of Loss intake, Claim file assembly, Subrogation document chase.
Every candidate passes a four-stage screen: AI-assisted resume and background parsing, a live English interview (C1 level or above), a hands-on software test in Guidewire ClaimCenter, Duck Creek Claims, AMS360, and two verified employer references. Only the top ~3% of applicants reach your shortlist.
Talent is based in Latin America (Argentina, Colombia, Mexico, Brazil), so they work US Eastern, Central, Mountain or Pacific business hours with full real-time overlap. Your claims processor joins your standups, answers Slack during your day and closes work in the same cycle as your onsite team.
Our insurance bench works daily in Guidewire ClaimCenter, Duck Creek Claims, AMS360, Snapsheet. If your stack is different, we screen specifically for it before the shortlist — day-to-day responsibilities include Take FNOL from claimants within SLA, Build and tag claim files for adjusters, Chase missing documents and statements.
Yes. Every contractor signs an NDA and a confidentiality agreement, works through access you control (SSO, least-privilege roles, no local data storage) and is trained on PII NDA, W-8BEN, EOR, USD flat rate. We handle local contracts, invoicing and tax documentation so there is no misclassification risk on your side.
On staffing, we replace them with no additional recruiting fee for as long as the engagement is active (3-month minimum, 15-day standard notice). On direct hire, replacement is guaranteed for 90 days. HiresLink staffs bilingual remote insurance claims processors from Latin America for US carriers and TPAs handling FNOL intake and claim-file build in Guidewire and Duck Creek with strict PII NDAs, EOR compliance, and USD flat-rate pricing starting at $13/hr.
Yes. Guidewire ClaimCenter is a standard requirement on our insurance bench — candidates complete a hands-on test inside Guidewire ClaimCenter before they reach your shortlist, and most also work in Duck Creek Claims. If you run a different platform, tell us at intake and we screen specifically for it.
Reviews from US companies that hired insurance staff through HiresLink.
"Two CSRs from HiresLink handle certificates, endorsements and renewals in AMS360. My producers stopped doing service work and our written premium went up two quarters running. Shortlist came back in two days with people who'd already worked a US book."
If it doesn't work out
Unlimited replacements with no additional recruiting fee during the engagement. Under 21 days average replacement turnaround.
90-day replacement guarantee, at no additional fee.
Staffing: 3-month minimum engagement, then a 15-day standard notice. Direct hire: you pay only when you hire.
Read the full replacement terms — eligibility, process and timelines in plain English.
Three ways to work with us
Same network, same vetting bar. The difference is who employs the person and who runs the HR layer.
For companies building a team.
HiresLink manages the hiring and HR/operational layer every month.
For companies making one specific key hire.
You employ the person directly. One-time fee, no recurring management fee.
For companies adding capacity to an existing team.
Vetted LATAM specialists plug into the team and processes you already run.
5-business-day shortlist. Real candidates, real software tests, real references.
Step 1 of 3 — takes 60 seconds