Your LATAM Hiring Department.
Coordinators who manage 3PL operations, track shipments, and resolve fulfillment exceptions across ShipStation and ShipBob.
SLA adherence and exception triage.
Receiving, inventory, pick-pack support.
Lost/damaged claim filing and recovery.
We screen order fulfillment coordinators on the platform you already run before they reach your shortlist. No ramp-up on ecommerce tooling, no "we'll learn it on the job".
Every order fulfillment coordinator we shortlist for ShipStation has run it in production for a US ecommerce team. From day one inside ShipStation they handle: Monitor daily fulfillment SLA. Working your business hours.
Screened alongside ShipStation: 3pl exception resolution, shipping rule configuration.
Every order fulfillment coordinator we shortlist for ShipBob has run it in production for a US ecommerce team. From day one inside ShipBob they handle: Resolve held, lost, and damaged shipments. Working your business hours.
Screened alongside ShipBob: shipping rule configuration, tracking and delivery management.
Every order fulfillment coordinator we shortlist for Shopify has run it in production for a US ecommerce team. From day one inside Shopify they handle: Coordinate with 3PL on receiving and pick-pack. Working your business hours.
Screened alongside Shopify: tracking and delivery management, carrier escalation.
Every order fulfillment coordinator we shortlist for Easyship has run it in production for a US ecommerce team. From day one inside Easyship they handle: Manage Aftership tracking pages and notifications. Working your business hours.
Screened alongside Easyship: carrier escalation, 3pl exception resolution.
Every order fulfillment coordinator we shortlist for Aftership has run it in production for a US ecommerce team. From day one inside Aftership they handle: Monitor daily fulfillment SLA. Working your business hours.
Screened alongside Aftership: 3pl exception resolution, shipping rule configuration.
Move the sliders. Numbers update live. Includes 30% US benefits load.
Your savings
$34,160 / year
That's $2,847/mo back in your P&L — 60% lower than your current US loaded cost.
The HiresLink Bench
Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter.
Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works.
We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements.
Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk.
Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay.
Yes — multi-warehouse setups across US/CA/UK/EU are standard scope, including customs paperwork support.
Order Fulfillment Coordinators start at $1,170/mo per month in salary, with no upfront fee. A comparable in-house order fulfillment coordinator in the US averages about $44K per year before payroll taxes, benefits, software seats and office overhead, so most ecommerce teams save roughly 68% on the same scope of work. Staffing adds a monthly management fee equal to the lower of $800 or 25% of the monthly salary (3-month minimum, 15-day notice). Direct hire is a one-time 20% of annual salary.
The flat rate covers sourcing, AI + human vetting, skills testing, reference checks, contracting, payments in local currency, compliance paperwork and ongoing HR support. You get a dedicated order fulfillment coordinator working your hours on ShipStation, ShipBob, Shopify, Easyship — not a shared pool or a ticket queue.
You receive a shortlist in 5 business days of your intake call. Most ecommerce clients interview 2-3 pre-vetted order fulfillment coordinators in the first week and have someone onboarded in 7-14 days, because candidates are already tested on 3PL exception resolution, Shipping rule configuration, Tracking and delivery management.
Every candidate passes a four-stage screen: AI-assisted resume and background parsing, a live English interview (C1 level or above), a hands-on software test in ShipStation, ShipBob, Shopify, and two verified employer references. Only the top ~3% of applicants reach your shortlist.
Talent is based in Latin America (Argentina, Colombia, Mexico, Brazil), so they work US Eastern, Central, Mountain or Pacific business hours with full real-time overlap. Your order fulfillment coordinator joins your standups, answers Slack during your day and closes work in the same cycle as your onsite team.
Our ecommerce bench works daily in ShipStation, ShipBob, Shopify, Easyship, Aftership. If your stack is different, we screen specifically for it before the shortlist — day-to-day responsibilities include Monitor daily fulfillment SLA, Resolve held, lost, and damaged shipments, Coordinate with 3PL on receiving and pick-pack.
Yes. Every contractor signs an NDA and a confidentiality agreement, works through access you control (SSO, least-privilege roles, no local data storage) and is trained on W-8BEN, EOR, USD flat rate, Bilingual EN/ES. We handle local contracts, invoicing and tax documentation so there is no misclassification risk on your side.
On staffing, we replace them with no additional recruiting fee for as long as the engagement is active (3-month minimum, 15-day standard notice). On direct hire, replacement is guaranteed for 90 days. HiresLink staffs bilingual remote order fulfillment coordinators from Latin America for US DTC brands managing 3PL operations and shipping exceptions in ShipStation and ShipBob with EOR compliance and USD flat-rate pricing starting at $12/hr.
Yes. ShipStation is a standard requirement on our ecommerce bench — candidates complete a hands-on test inside ShipStation before they reach your shortlist, and most also work in ShipBob. If you run a different platform, tell us at intake and we screen specifically for it.
Reviews from US companies that hired ecommerce staff through HiresLink.
"Ticket response time went from 19 hours to under 3. The two CS reps they placed write better English than half the US applicants I screened. And they were live on Gorgias within a week of the brief."
If it doesn't work out
Unlimited replacements with no additional recruiting fee during the engagement. Under 21 days average replacement turnaround.
90-day replacement guarantee, at no additional fee.
Staffing: 3-month minimum engagement, then a 15-day standard notice. Direct hire: you pay only when you hire.
Read the full replacement terms — eligibility, process and timelines in plain English.
Three ways to work with us
Same network, same vetting bar. The difference is who employs the person and who runs the HR layer.
For companies building a team.
HiresLink manages the hiring and HR/operational layer every month.
For companies making one specific key hire.
You employ the person directly. One-time fee, no recurring management fee.
For companies adding capacity to an existing team.
Vetted LATAM specialists plug into the team and processes you already run.
5-business-day shortlist. Real candidates, real software tests, real references.
Step 1 of 3 — takes 60 seconds