Risk & guarantees

    Replacement Guarantee — what happens if the hire fails

    Hiring across borders feels risky because most providers are vague about the downside. These are our exact terms, in plain English: who is covered, for how long, what it costs and how fast a replacement moves.

    Staffing & HR Management

    • Coverage: Unlimited replacements with no additional recruiting fee during the engagement.
    • Window: the entire time the engagement is active — not a 14 or 90-day countdown.
    • Cost: no replacement fee. Your monthly rate stays the same (monthly management fee: the lower of $800 or 25% of the monthly salary).
    • Turnaround: under 21 days average replacement turnaround, starting with a new shortlist in 5 business days.
    • Commitment: 3-month minimum engagement, then a 15-day standard notice.

    Headhunting / Direct Hire

    • Coverage: 90-day replacement guarantee.
    • Window: counted from the hire's start date, whether they leave or you end the relationship.
    • Cost: no additional placement fee inside the window. Original fee is one-time fee: 20% of annual salary.
    • Turnaround: new shortlist in 5 business days after the updated brief.
    • Eligibility: invoices current and the role brief unchanged.

    How a replacement works

    1. 1. You tell us. One message to your point of contact. No written justification, no committee.
    2. 2. We re-open the search same day. The brief is confirmed and sourcing restarts immediately.
    3. 3. New shortlist in 5 business days. Candidates that already cleared the full vetting funnel.
    4. 4. You interview and choose. Same process as the first hire, at no extra cost.
    5. 5. We handle the exit. Offboarding, final payroll and compliance for the previous hire are managed by us under EOR.

    Service levels

    One set of timelines across every hiring model, so nothing on this site contradicts what you are quoted.

    HiresLink service levels by hiring model
    Commitment Staffing Direct hire
    Shortlist 5 business days 5 business days
    Replacement Unlimited staffing replacements 90-day replacement
    Pricing Monthly management fee: the lower of $800 or 25% of the monthly salary One-time fee: 20% of annual salary

    How we vet before you ever see a candidate

    Every candidate walks this funnel before reaching your shortlist. Two steps are optional and only run when the role — or you — require them.

    1. 01

      Role-specific skills assessment

      We assess the competencies and skills that matter for the specific role, in the context of the work it involves.

    2. 02

      Personality and English evaluation

      Every candidate goes through a personality evaluation and an English assessment before moving forward.

    3. 03

      CV validation by interview

      We validate the experience on the CV through interviews, asking for real cases from the candidate's professional work.

    4. 04

      Video interviews shared with you

      We record video interviews and share them with you, so you see the candidate before your own interview.

    5. 05

      Culture fit and long-term alignment

      We evaluate culture fit and alignment with a long-term engagement.

    6. 06

      References and documentation

      We check work references and documentation.

    7. 07

      Your additional tests (optional)When needed

      If you want to add your own tests, we manage them as part of the process.

    8. 08

      Presented to you

      Candidates who clear the process reach your shortlist in 5 business days after the role brief.

    Shortlist in 5 business days after the role brief — for every hiring model. See the full methodology.

    Replacement guarantee FAQ

    What happens if the person we hire doesn't work out?

    For active staffing clients we replace the hire at no additional cost, as many times as needed: unlimited replacements with no additional recruiting fee during the engagement. Under 21 days average replacement turnaround. For direct hire placements the terms are 90-day replacement guarantee.

    Is there an extra fee for a replacement?

    No. Sourcing, vetting, interviews and onboarding of the replacement are covered. Staffing clients keep paying their normal monthly rate; direct hire clients pay nothing extra inside the replacement window.

    How long does a replacement take?

    Under 21 days average replacement turnaround. You get a new shortlist in 5 business days, and the rest of the time goes to your interviews, the offer and onboarding the new hire.

    Who is eligible?

    Staffing clients are covered for as long as the engagement is active and invoices are current. Direct hire placements are covered for 90 days from the hire's start date.

    How do I start a replacement?

    Tell your HiresLink point of contact. We confirm the role brief the same day, re-open sourcing immediately and deliver a new shortlist in 5 business days. You are not asked to justify the decision in writing or wait for an approval committee.

    What if I just need to stop hiring?

    Staffing has a 3-month minimum engagement. After that, you can end it with a 15-day standard notice.

    Why does HiresLink take this risk?

    Because most bad hires come from weak screening, not bad luck. Every candidate goes through database sourcing, a recorded video interview testing bilingual English and culture, a live cultural interview, a technical evaluation when the role requires it and an optional test of your own before reaching your shortlist.