Your LATAM Hiring Department.
Bilingual policy servicing reps who handle policyholder inquiries, billing questions, and mid-term changes.
US-timezone phone coverage.
Lapse, NSF, and reinstatement handling.
Endorsement requests end-to-end.
We screen policy servicing reps on the platform you already run before they reach your shortlist. No ramp-up on insurance tooling, no "we'll learn it on the job".
Every policy servicing rep we shortlist for AMS360 has run it in production for a US insurance team. From day one inside AMS360 they handle: Answer policyholder calls in EN and ES. Working your business hours.
Screened alongside AMS360: inbound call handling, billing inquiry resolution.
Every policy servicing rep we shortlist for EZLynx has run it in production for a US insurance team. From day one inside EZLynx they handle: Resolve billing and lapse-notice questions. Working your business hours.
Screened alongside EZLynx: billing inquiry resolution, policy change processing.
Every policy servicing rep we shortlist for Applied Epic has run it in production for a US insurance team. From day one inside Applied Epic they handle: Process address/vehicle/driver changes. Working your business hours.
Screened alongside Applied Epic: policy change processing, bilingual customer service.
Every policy servicing rep we shortlist for RingCentral has run it in production for a US insurance team. From day one inside RingCentral they handle: Escalate complex matters to producers. Working your business hours.
Screened alongside RingCentral: bilingual customer service, inbound call handling.
Every policy servicing rep we shortlist for Salesforce FSC has run it in production for a US insurance team. From day one inside Salesforce FSC they handle: Answer policyholder calls in EN and ES. Working your business hours.
Screened alongside Salesforce FSC: inbound call handling, billing inquiry resolution.
Move the sliders. Numbers update live. Includes 30% US benefits load.
Your savings
$31,560 / year
That's $2,630/mo back in your P&L — 58% lower than your current US loaded cost.
The HiresLink Bench
Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter.
Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works.
We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements.
Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk.
Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay.
Every servicing rep is screened for clear neutral English and bilingual fluency before introduction. Most policyholders never realize they're remote.
Policy Servicing Reps start at $1,300/mo per month in salary, with no upfront fee. A comparable in-house policy servicing rep in the US averages about $42K per year before payroll taxes, benefits, software seats and office overhead, so most insurance teams save roughly 63% on the same scope of work. Staffing adds a monthly management fee equal to the lower of $800 or 25% of the monthly salary (3-month minimum, 15-day notice). Direct hire is a one-time 20% of annual salary.
The flat rate covers sourcing, AI + human vetting, skills testing, reference checks, contracting, payments in local currency, compliance paperwork and ongoing HR support. You get a dedicated policy servicing rep working your hours on AMS360, EZLynx, Applied Epic, RingCentral — not a shared pool or a ticket queue.
You receive a shortlist in 5 business days of your intake call. Most insurance clients interview 2-3 pre-vetted policy servicing reps in the first week and have someone onboarded in 7-14 days, because candidates are already tested on Inbound call handling, Billing inquiry resolution, Policy change processing.
Every candidate passes a four-stage screen: AI-assisted resume and background parsing, a live English interview (C1 level or above), a hands-on software test in AMS360, EZLynx, Applied Epic, and two verified employer references. Only the top ~3% of applicants reach your shortlist.
Talent is based in Latin America (Argentina, Colombia, Mexico, Brazil), so they work US Eastern, Central, Mountain or Pacific business hours with full real-time overlap. Your policy servicing rep joins your standups, answers Slack during your day and closes work in the same cycle as your onsite team.
Our insurance bench works daily in AMS360, EZLynx, Applied Epic, RingCentral, Salesforce FSC. If your stack is different, we screen specifically for it before the shortlist — day-to-day responsibilities include Answer policyholder calls in EN and ES, Resolve billing and lapse-notice questions, Process address/vehicle/driver changes.
Yes. Every contractor signs an NDA and a confidentiality agreement, works through access you control (SSO, least-privilege roles, no local data storage) and is trained on PII NDA, W-8BEN, EOR, USD flat rate. We handle local contracts, invoicing and tax documentation so there is no misclassification risk on your side.
On staffing, we replace them with no additional recruiting fee for as long as the engagement is active (3-month minimum, 15-day standard notice). On direct hire, replacement is guaranteed for 90 days. HiresLink staffs bilingual remote insurance policy servicing reps from Latin America for US agencies handling inbound calls, billing inquiries, and mid-term changes in AMS360 and EZLynx with strict PII NDAs, EOR compliance, and USD flat-rate pricing starting at $12/hr.
Yes. AMS360 is a standard requirement on our insurance bench — candidates complete a hands-on test inside AMS360 before they reach your shortlist, and most also work in EZLynx. If you run a different platform, tell us at intake and we screen specifically for it.
Reviews from US companies that hired insurance staff through HiresLink.
"Two CSRs from HiresLink handle certificates, endorsements and renewals in AMS360. My producers stopped doing service work and our written premium went up two quarters running. Shortlist came back in two days with people who'd already worked a US book."
If it doesn't work out
Unlimited replacements with no additional recruiting fee during the engagement. Under 21 days average replacement turnaround.
90-day replacement guarantee, at no additional fee.
Staffing: 3-month minimum engagement, then a 15-day standard notice. Direct hire: you pay only when you hire.
Read the full replacement terms — eligibility, process and timelines in plain English.
Three ways to work with us
Same network, same vetting bar. The difference is who employs the person and who runs the HR layer.
For companies building a team.
HiresLink manages the hiring and HR/operational layer every month.
For companies making one specific key hire.
You employ the person directly. One-time fee, no recurring management fee.
For companies adding capacity to an existing team.
Vetted LATAM specialists plug into the team and processes you already run.
5-business-day shortlist. Real candidates, real software tests, real references.
Step 1 of 3 — takes 60 seconds