Your LATAM Hiring Department.
Hire Remote Policy Servicing Reps from Latin America
Bilingual policy servicing reps who handle policyholder inquiries, billing questions, and mid-term changes.
- 48-hour shortlists
- Unlimited staffing replacements
- Transparent pricing
- LATAM hiring + HR support
What they do day-to-day
- Answer policyholder calls in EN and ES
- Resolve billing and lapse-notice questions
- Process address/vehicle/driver changes
- Escalate complex matters to producers
Core skills we screen for
- Inbound call handling
- Billing inquiry resolution
- Policy change processing
- Bilingual customer service
Services Included
Inbound Call Coverage
US-timezone phone coverage.
Billing Support
Lapse, NSF, and reinstatement handling.
Mid-Term Changes
Endorsement requests end-to-end.
What a US Policy Servicing Rep Hire Costs vs. a LATAM Hire
Move the sliders. Numbers update live. Includes 30% US benefits load.
US Hire (W-2)
LoadedLATAM Remote (via Hireslink)
EOR includedYour savings
$31,560 / year
That's $2,630/mo back in your P&L — 58% lower than your current US loaded cost.
The HiresLink Bench
Meet the LATAM Talent Behind Top US Insurance Teams
Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter.
We Handle the Legal & Tax Stack So You Don't Have To
Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works.
Full EOR Compliance
We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements.
W-8BEN & 1099 Clean
Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk.
USD Flat-Rate Pricing
Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay.
Policy Servicing Reps — FAQ
How is their accent and English level?
Every servicing rep is screened for clear neutral English and bilingual fluency before introduction. Most policyholders never realize they're remote.
How much does it cost to hire a remote Policy Servicing Rep through HiresLink?
Policy Servicing Reps start at $1,300/mo on a flat monthly rate — no placement fee and no long-term contract. A comparable in-house policy servicing rep in the US averages about $42K per year before payroll taxes, benefits, software seats and office overhead, so most insurance teams save roughly 63% on the same scope of work. Staffing & HR management is billed at the lower of $800/month or 25% of the salary.
What is included in the monthly rate for a Policy Servicing Rep?
The flat rate covers sourcing, AI + human vetting, skills testing, reference checks, contracting, payments in local currency, compliance paperwork and ongoing HR support. You get a dedicated policy servicing rep working your hours on AMS360, EZLynx, Applied Epic, RingCentral — not a shared pool or a ticket queue.
How fast can we hire a Policy Servicing Rep?
You receive a shortlist within 48 hours of your intake call. Most insurance clients interview 2-3 pre-vetted policy servicing reps in the first week and have someone onboarded in 7-14 days, because candidates are already tested on Inbound call handling, Billing inquiry resolution, Policy change processing.
How do you vet policy servicing reps?
Every candidate passes a four-stage screen: AI-assisted resume and background parsing, a live English interview (C1 level or above), a hands-on software test in AMS360, EZLynx, Applied Epic, and two verified employer references. Only the top ~3% of applicants reach your shortlist.
What time zone do policy servicing reps work in?
Talent is based in Latin America (Argentina, Colombia, Mexico, Brazil), so they work US Eastern, Central, Mountain or Pacific business hours with full real-time overlap. Your policy servicing rep joins your standups, answers Slack during your day and closes work in the same cycle as your onsite team.
Which tools and software can a Policy Servicing Rep work in?
Our insurance bench works daily in AMS360, EZLynx, Applied Epic, RingCentral, Salesforce FSC. If your stack is different, we screen specifically for it before the shortlist — day-to-day responsibilities include Answer policyholder calls in EN and ES, Resolve billing and lapse-notice questions, Process address/vehicle/driver changes.
Is it secure and compliant to work with a remote Policy Servicing Rep?
Yes. Every contractor signs an NDA and a confidentiality agreement, works through access you control (SSO, least-privilege roles, no local data storage) and is trained on PII NDA, W-8BEN, EOR, USD flat rate. We handle local contracts, invoicing and tax documentation so there is no misclassification risk on your side.
Related to Policy Servicing Reps
Other Insurance roles
Other industries
Three ways to work with us
Choose how you want to hire.
Same network, same vetting bar. The difference is who employs the person and who runs the HR layer.
Staffing & HR Management
For companies building a team.
HiresLink manages the hiring and HR/operational layer month to month.
- Qualified candidates in 48 hours after the role brief
- Unlimited free replacements for active staffing clients
- Onboarding, payroll coordination, vacations and performance support
- Lower of $800/month or a 25% management fee
- $500 kickoff, credited to your first invoice
Headhunting / Direct Hire
For companies making one specific key hire.
You employ the person directly. One-time fee, no recurring management fee.
- Shortlist in 7–10 business days
- 20% of first-year salary
- $600 kickoff, credited to your first placement invoice
- 90-day replacement (junior / semi-senior), 120 days (senior & managerial)
- Sourcing, vetting and interview coordination
Staff Augmentation
For companies adding capacity to an existing team.
Vetted LATAM specialists plug into the team and processes you already run.
- Add engineers and specialists to your existing team
- You direct the day-to-day work
- Scale the team up or down as the roadmap changes
- Open salary benchmarks before you commit
Hire a Policy Servicing Rep This Month
48-hour shortlist. Real candidates, real software tests, real references.
Step 1 of 3 — takes 60 seconds