Your LATAM Hiring Department.
Bilingual front-desk coverage that answers calls, books visits, and handles patient messages in your timezone.
Full business-hours inbound coverage.
Calendar management across providers.
Portal and SMS response handling.
We screen virtual medical receptionists on the platform you already run before they reach your shortlist. No ramp-up on healthcare tooling, no "we'll learn it on the job".
Every virtual medical receptionist we shortlist for RingCentral has run it in production for a US healthcare team. From day one inside RingCentral they handle: Answer all incoming calls within 3 rings. Working your business hours.
Screened alongside RingCentral: inbound and outbound calling, multi-line phone management.
Every virtual medical receptionist we shortlist for Klara has run it in production for a US healthcare team. From day one inside Klara they handle: Book, reschedule, and confirm appointments. Working your business hours.
Screened alongside Klara: multi-line phone management, patient messaging.
Every virtual medical receptionist we shortlist for Spruce has run it in production for a US healthcare team. From day one inside Spruce they handle: Respond to patient portal messages. Working your business hours.
Screened alongside Spruce: patient messaging, appointment confirmation.
Every virtual medical receptionist we shortlist for SimplePractice has run it in production for a US healthcare team. From day one inside SimplePractice they handle: Triage urgent vs. non-urgent inquiries. Working your business hours.
Screened alongside SimplePractice: appointment confirmation, inbound and outbound calling.
Every virtual medical receptionist we shortlist for Phreesia has run it in production for a US healthcare team. From day one inside Phreesia they handle: Answer all incoming calls within 3 rings. Working your business hours.
Screened alongside Phreesia: inbound and outbound calling, multi-line phone management.
Move the sliders. Numbers update live. Includes 30% US benefits load.
Your savings
$28,280 / year
That's $2,357/mo back in your P&L — 57% lower than your current US loaded cost.
The HiresLink Bench
Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter.
Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works.
We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements.
Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk.
Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay.
No. Our receptionists answer using your practice name, work your timezone, and are screened specifically for a clear neutral accent.
Virtual medical receptionists are Starting at $11/hr. Staffing adds the lower of $800 or 25% of the monthly salary as a management fee; no upfront fee.
Share your scheduling system, call volume and hours. We present a shortlist in 5 business days with shared video interviews so you can choose.
Virtual Medical Receptionists start at $1,300/mo per month in salary, with no upfront fee. A comparable in-house virtual medical receptionist in the US averages about $38K per year before payroll taxes, benefits, software seats and office overhead, so most healthcare teams save roughly 59% on the same scope of work. Staffing adds a monthly management fee equal to the lower of $800 or 25% of the monthly salary (3-month minimum, 15-day notice). Direct hire is a one-time 20% of annual salary.
The flat rate covers sourcing, AI + human vetting, skills testing, reference checks, contracting, payments in local currency, compliance paperwork and ongoing HR support. You get a dedicated virtual medical receptionist working your hours on RingCentral, Klara, Spruce, SimplePractice — not a shared pool or a ticket queue.
You receive a shortlist in 5 business days of your intake call. Most healthcare clients interview 2-3 pre-vetted virtual medical receptionists in the first week and have someone onboarded in 7-14 days, because candidates are already tested on Inbound and outbound calling, Multi-line phone management, Patient messaging.
Every candidate passes a four-stage screen: AI-assisted resume and background parsing, a live English interview (C1 level or above), a hands-on software test in RingCentral, Klara, Spruce, and two verified employer references. Only the top ~3% of applicants reach your shortlist.
Talent is based in Latin America (Argentina, Colombia, Mexico, Brazil), so they work US Eastern, Central, Mountain or Pacific business hours with full real-time overlap. Your virtual medical receptionist joins your standups, answers Slack during your day and closes work in the same cycle as your onsite team.
Our healthcare bench works daily in RingCentral, Klara, Spruce, SimplePractice, Phreesia. If your stack is different, we screen specifically for it before the shortlist — day-to-day responsibilities include Answer all incoming calls within 3 rings, Book, reschedule, and confirm appointments, Respond to patient portal messages.
Yes. Every contractor signs an NDA and a confidentiality agreement, works through access you control (SSO, least-privilege roles, no local data storage) and is trained on HIPAA-aware, W-8BEN, EOR, USD flat rate. We handle local contracts, invoicing and tax documentation so there is no misclassification risk on your side.
Reviews from US companies that hired healthcare staff through HiresLink.
"We had been sitting on a 6-week billing backlog and two failed local hires. HiresLink sent three billers two days after our brief, all of them already fluent in our clearinghouse. The one we hired cleared the backlog in her first month. What sold me was that they showed me the actual pay band for the role in Colombia before I made an offer, so I wasn't guessing."
If it doesn't work out
Unlimited replacements with no additional recruiting fee during the engagement. Under 21 days average replacement turnaround.
90-day replacement guarantee, at no additional fee.
Staffing: 3-month minimum engagement, then a 15-day standard notice. Direct hire: you pay only when you hire.
Read the full replacement terms — eligibility, process and timelines in plain English.
Three ways to work with us
Same network, same vetting bar. The difference is who employs the person and who runs the HR layer.
For companies building a team.
HiresLink manages the hiring and HR/operational layer every month.
For companies making one specific key hire.
You employ the person directly. One-time fee, no recurring management fee.
For companies adding capacity to an existing team.
Vetted LATAM specialists plug into the team and processes you already run.
5-business-day shortlist. Real candidates, real software tests, real references.
Step 1 of 3 — takes 60 seconds