Your LATAM Hiring Department.
Bilingual customer service reps trained inside ServiceTitan to book calls and protect every inbound lead.
100% pickup rate during business hours.
Same-day booking rate optimization.
Convert calls to recurring revenue.
We screen servicetitan csrs on the platform you already run before they reach your shortlist. No ramp-up on construction tooling, no "we'll learn it on the job".
Every servicetitan csr we shortlist for ServiceTitan has run it in production for a US construction team. From day one inside ServiceTitan they handle: Answer every inbound call in ServiceTitan. Working your business hours.
Screened alongside ServiceTitan: inbound call handling, booking & dispatching.
Every servicetitan csr we shortlist for CallRail has run it in production for a US construction team. From day one inside CallRail they handle: Book same-day jobs and confirm with techs. Working your business hours.
Screened alongside CallRail: booking & dispatching, membership upsell.
Every servicetitan csr we shortlist for RingCentral has run it in production for a US construction team. From day one inside RingCentral they handle: Upsell maintenance memberships. Working your business hours.
Screened alongside RingCentral: membership upsell, stale lead recovery.
Every servicetitan csr we shortlist for Aircall has run it in production for a US construction team. From day one inside Aircall they handle: Recover stale and abandoned leads. Working your business hours.
Screened alongside Aircall: stale lead recovery, review request workflows.
Move the sliders. Numbers update live. Includes 30% US benefits load.
Your savings
$34,160 / year
That's $2,847/mo back in your P&L — 60% lower than your current US loaded cost.
The HiresLink Bench
Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter.
Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works.
We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements.
Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk.
Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay.
Most home-service shops we staff hit 85–92% booking conversion within 60 days, vs the industry average of 65–70%.
ServiceTitan CSRs start at $1,430/mo per month in salary, with no upfront fee. A comparable in-house servicetitan csr in the US averages about $44K per year before payroll taxes, benefits, software seats and office overhead, so most construction teams save roughly 61% on the same scope of work. Staffing adds a monthly management fee equal to the lower of $800 or 25% of the monthly salary (3-month minimum, 15-day notice). Direct hire is a one-time 20% of annual salary.
The flat rate covers sourcing, AI + human vetting, skills testing, reference checks, contracting, payments in local currency, compliance paperwork and ongoing HR support. You get a dedicated servicetitan csr working your hours on ServiceTitan, CallRail, RingCentral, Aircall — not a shared pool or a ticket queue.
You receive a shortlist in 5 business days of your intake call. Most construction clients interview 2-3 pre-vetted servicetitan csrs in the first week and have someone onboarded in 7-14 days, because candidates are already tested on Inbound call handling, Booking & dispatching, Membership upsell.
Every candidate passes a four-stage screen: AI-assisted resume and background parsing, a live English interview (C1 level or above), a hands-on software test in ServiceTitan, CallRail, RingCentral, and two verified employer references. Only the top ~3% of applicants reach your shortlist.
Talent is based in Latin America (Argentina, Colombia, Mexico, Brazil), so they work US Eastern, Central, Mountain or Pacific business hours with full real-time overlap. Your servicetitan csr joins your standups, answers Slack during your day and closes work in the same cycle as your onsite team.
Our construction bench works daily in ServiceTitan, CallRail, RingCentral, Aircall. If your stack is different, we screen specifically for it before the shortlist — day-to-day responsibilities include Answer every inbound call in ServiceTitan, Book same-day jobs and confirm with techs, Upsell maintenance memberships.
Yes. Every contractor signs an NDA and a confidentiality agreement, works through access you control (SSO, least-privilege roles, no local data storage) and is trained on W-8BEN, EOR, USD flat rate, Bilingual EN/ES. We handle local contracts, invoicing and tax documentation so there is no misclassification risk on your side.
On staffing, we replace them with no additional recruiting fee for as long as the engagement is active (3-month minimum, 15-day standard notice). On direct hire, replacement is guaranteed for 90 days. HiresLink staffs bilingual remote ServiceTitan-trained customer service reps from Latin America for US home-service contractors handling inbound call booking and lead recovery with EOR compliance and USD flat-rate pricing starting at $12/hr.
Yes. ServiceTitan is a standard requirement on our construction bench — candidates complete a hands-on test inside ServiceTitan before they reach your shortlist, and most also work in CallRail. If you run a different platform, tell us at intake and we screen specifically for it.
Reviews from US companies that hired construction staff through HiresLink.
"I was turning down bids because nobody had time to estimate them. The estimator they found had eight years on commercial mechanical work and reads plans faster than I do. Bid volume is up about 40% and I didn't add a desk to my office."
If it doesn't work out
Unlimited replacements with no additional recruiting fee during the engagement. Under 21 days average replacement turnaround.
90-day replacement guarantee, at no additional fee.
Staffing: 3-month minimum engagement, then a 15-day standard notice. Direct hire: you pay only when you hire.
Read the full replacement terms — eligibility, process and timelines in plain English.
Three ways to work with us
Same network, same vetting bar. The difference is who employs the person and who runs the HR layer.
For companies building a team.
HiresLink manages the hiring and HR/operational layer every month.
For companies making one specific key hire.
You employ the person directly. One-time fee, no recurring management fee.
For companies adding capacity to an existing team.
Vetted LATAM specialists plug into the team and processes you already run.
5-business-day shortlist. Real candidates, real software tests, real references.
Step 1 of 3 — takes 60 seconds