Top 3% AI & Human Vetted • Bilingual Talent

    Your LATAM Hiring Department.

    Hire Top-Tier Nearshore Customer Success in LATAM

    Skip the 3-month hiring process. Get vetted candidates in 5 business days.

    We interview from our 90K+ candidate network, handle negotiations, and present only candidates who match your requirements.

    90K+ Network
    AI + Human Vetted
    Bilingual
    5-Day Shortlist
    40% Savings

    LATAM Market Snapshot

    Live benchmarks from our nearshore talent network — the data US founders use to plan headcount and budget hires.

    $16-22/hr + bonus
    Average LATAM Customer Success Salary
    48-72h
    Sourcing Speed
    90K+
    Vetted Talent Pool

    Tech Stack We Recruit For

    Gainsight
    ChurnZero
    Mixpanel
    Intercom
    Zendesk
    HubSpot Service
    Salesforce
    Totango
    Pendo
    CustomerGauge

    Meet Elite LATAM Sales Professionals

    Pre-vetted talent shortlisted for you within 5 business days

    ✓ AI-Vetted • Bilingual
    Sofía Delgado - Enterprise Account Executive

    Sofía Delgado

    Enterprise Account Executive

    🇧🇷 Brazil
    6+ years
    Salesforce
    Cold Calling
    SaaS Sales
    Negotiation
    Starting at$17/hr
    ✓ AI-Vetted • Bilingual
    Andrés Castro - SDR/BDR Specialist

    Andrés Castro

    SDR/BDR Specialist

    🇨🇴 Colombia
    3+ years
    Outreach
    LinkedIn Sales Navigator
    Lead Gen
    Cold Email
    Starting at$13/hr
    ✓ AI-Vetted • Bilingual
    Camila Pérez - Customer Success Manager

    Camila Pérez

    Customer Success Manager

    🇺🇾 Uruguay
    5+ years
    Zendesk
    Gainsight
    Retention
    Onboarding
    Starting at$15/hr
    ✓ AI-Vetted • Bilingual
    Mateo Silva - Sales Operations Analyst

    Mateo Silva

    Sales Operations Analyst

    🇦🇷 Argentina
    4+ years
    Salesforce
    Excel
    RevOps
    Forecasting
    Starting at$16/hr

    Why Hire Customer Success from Latin America?

    Latin America has emerged as the premier destination for hiring elite customer success with world-class technical expertise. The region offers a unique combination of highly skilled professionals, competitive pricing, and seamless collaboration advantages.

    LATAM customer success are experts in cutting-edge technologies including Gainsight, ChurnZero, Mixpanel, Intercom, Zendesk, enabling them to deliver exceptional results for startups and enterprises alike. With time zones ranging from UTC-3 to UTC-5, LATAM talent provides real-time collaboration with US teams—critical for agile development and rapid iteration.

    Companies partnering with Hireslink achieve 60% cost savings compared to US hiring while maintaining 98% match accuracy and 95%+ retention rates. Our vetted customer success combine technical excellence with B2+ English proficiency and strong cultural alignment with North American business practices.

    How Hireslink Matches You with Customer Success Experts

    Our AI-powered recruiting platform uses advanced algorithms to match your specific requirements with the perfect customer success candidates. Every professional in our network undergoes a rigorous 3-stage vetting process:

    • Technical Assessment: Comprehensive evaluation of Gainsight, ChurnZero, Mixpanel skills and hands-on coding challenges
    • System Design & Architecture: Real-world problem-solving scenarios to assess scalability thinking and best practices
    • English Proficiency & Culture Fit: B2+ level verification and alignment with remote work best practices

    Result: 5-business-day shortlists with 3-5 perfectly matched candidates, 95%+ retention rate, and seamless team integration.

    Common Use Cases for Customer Success from LATAM

    Onboarding & Adoption

    Kickoffs, enablement sessions and usage follow-up

    QBRs & Health Scores

    Account reviews, risk signals and escalation handling

    Renewals & Expansion

    Retention plans and upsell conversations with existing customers

    What does a Customer Success Sales do?

    Drive retention, expansion, and customer satisfaction

    Customer Success Manager

    Full-Time • Remote

    Gainsight, Salesforce, Mixpanel, Intercom

    $18/hr + bonus

    Senior CSM

    Full-Time • Remote

    ChurnZero, Zendesk, Pendo, Salesforce

    $20/hr + bonus

    Strategic Customer Success

    Contract • Remote

    Gainsight, Totango, HubSpot, CustomerGauge

    $21/hr + bonus

    Key Responsibilities

    • Manage customer onboarding and adoption
    • Monitor customer health and usage metrics
    • Identify upsell and cross-sell opportunities
    • Conduct Quarterly Business Reviews (QBRs)
    • Resolve escalations and prevent churn
    Your Hiring Journey

    From Search to Hire in Days, Not Months

    We've automated and optimized every step of the hiring process so you can focus on building your product.

    STEP 01Pre-built & Ready

    90K+ Candidate Network

    Access our curated database of senior LATAM professionals. Every candidate is pre-screened for English (B2+), technical skills, and remote work readiness.

    No sourcing delays
    1
    2
    STEP 0290,000 → 500 Candidates

    AI Screening (Stage 1)

    Our AI analyzes your requirements and screens our 90,000+ candidate network against tech stack, timezone, experience, and culture fit. Only 500 pass to the next stage.

    Automated precision
    STEP 03Only 3% Pass

    Human Expert Review (Stage 2)

    Senior recruiters conduct live interviews verifying bilingual communication (English/Spanish), technical depth, and culture fit. Only the top 3% make it to your shortlist.

    Bilingual verified
    3
    4
    STEP 04Ready to Interview

    5-Business-Day Shortlist

    Receive 3-5 AI & human vetted profiles with recorded video interviews, real onboarding and renewal cases from their past work, and assessment notes. Schedule interviews directly with top candidates.

    Decision-ready profiles
    STEP 05End-to-End Support

    Offer Management

    We handle salary negotiations, contract setup, and compliance. You focus on evaluating fit—we handle the paperwork and logistics.

    Zero admin burden
    5
    6
    STEP 06Replacement Guarantee

    Guaranteed Start

    No upfront fee. Staffing includes unlimited replacements with no additional recruiting fee during the engagement; direct hire includes a 90-day replacement guarantee.

    No risk guarantee

    Only 3% of Candidates Pass

    AI Screening + Human Expert Review = Top 3% Bilingual Talent

    90K+
    AI-Screened Pool
    Top 3%
    Human Verified
    100%
    Bilingual (EN/ES)
    5 days
    To Your Shortlist

    Skills & Requirements

    3+ years customer success experience

    Strong relationship-building skills

    Data-driven approach to customer health

    Experience with CS platforms (Gainsight/ChurnZero)

    Excellent problem-solving and empathy

    Typical Salary Range

    $16-22/hr + bonus

    Competitive rates for LATAM Customer Success Sales talent

    Frequently Asked Questions

    We have 1,200+ pre-vetted CSMs across Latin America, specializing in SaaS retention, onboarding, and expansion. 55+ new customer success professionals join monthly.

    3-stage vetting: (1) Customer scenario role-play with escalation handling, (2) QBR presentation and data analysis assessment, (3) Gainsight/ChurnZero platform proficiency and retention metrics review.

    Colombia (30%), Mexico (25%), Argentina (22%), Brazil (15%), Chile (8%). Excellent empathy, communication skills, and customer-first mindset.

    We present a shortlist in 5 business days after the role brief. That is when you meet candidates, not their start date; interviews, offer and onboarding follow on your schedule.

    No trial period is needed to start. Staffing has a 3-month minimum engagement, a 15-day standard notice, and unlimited replacements with no additional recruiting fee while the engagement is active (salary and management fee still apply). Direct hire includes a 90-day replacement guarantee.

    LATAM CSMs earn $16-22/hr base ($32-46K/year) plus 20-30% variable based on retention and expansion, offering 45-60% savings vs. U.S. CSMs.

    Yes, 74% are proficient in Gainsight or ChurnZero, 88% have Salesforce experience, and 82% have managed customer onboarding and QBR processes.

    96% retention after 6 months. We provide CS certification programs, upselling training, career paths to Strategic CSM or CS Leadership roles, and ongoing coaching.

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    Related Hiring Solutions

    Customer Success: US vs LATAM Salary Comparison

    Metric 🇺🇸 US Rate 🌎 LATAM Rate Savings
    Hourly Rate $35–$51/hr $16–$22/hr 56%
    Annual (Full-Time) $73K–$106K $33K–$46K 56%
    5-Person Team (Annual) $364K–$530K $166K–$229K $198K+ saved

    Rates based on 2026 market data. LATAM rates include Hireslink's full-service model (payroll, HR, equipment).

    Explore More LATAM Talent

    Discover other specialized roles and build your complete remote team across Latin America

    Three ways to work with us

    Choose how you want to hire.

    Same network, same vetting bar. The difference is who employs the person and who runs the HR layer.

    Staffing & HR Management

    For companies building a team.

    HiresLink manages the hiring and HR/operational layer every month.

    • Shortlist in 5 business days after the role brief
    • Unlimited replacements with no additional recruiting fee during the engagement
    • Onboarding, payroll coordination, vacations and performance support
    • Monthly management fee: the lower of $800 or 25% of the monthly salary
    • No upfront fee
    • 3-month minimum engagement, 15-day standard notice
    Build My Team

    Headhunting / Direct Hire

    For companies making one specific key hire.

    You employ the person directly. One-time fee, no recurring management fee.

    • Shortlist in 5 business days after the role brief
    • One-time fee: 20% of annual salary
    • No upfront fee
    • 90-day replacement guarantee
    • Sourcing, vetting and interview coordination
    Find My Hire

    Staff Augmentation

    For companies adding capacity to an existing team.

    Vetted LATAM specialists plug into the team and processes you already run.

    • Add engineers and specialists to your existing team
    • You direct the day-to-day work
    • Scale the team up or down as the roadmap changes
    • Open salary benchmarks before you commit
    Add LATAM Talent

    Your Next Customer Success is Already in Our Pool

    90K+ candidate network. 5-business-day shortlists. Unlimited staffing replacements.

    We interview, negotiate, and onboard. You just pick the best fit.