--- title: "Replacement Guarantee — LATAM Hires | HiresLink" description: "Exact replacement terms: unlimited free replacements for staffing clients, 90/120-day protection on direct hires. Eligibility, process. Book a call in 48h." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "name": "HiresLink", "url": "https://www.hireslink.com", "logo": "https://www.hireslink.com/lovable-uploads/1d2b89d4-b968-4685-94d8-155c92aad496.png", "description": "AI-powered nearshore staffing platform connecting US companies with elite LATAM tech talent. 280+ clients, 48-hour shortlists, 50-60% cost savings.", "sameAs": [ "https://www.linkedin.com/company/hireslink", "https://twitter.com/hireslink" ] }, { "@context": "https://schema.org", "@type": "WebSite", "name": "HiresLink", "url": "https://www.hireslink.com", "potentialAction": { "@type": "SearchAction", "target": "https://www.hireslink.com/blog?q={search_term_string}", "query-input": "required name=search_term_string" } }, [ { "@context": "https://schema.org", "@type": "Service", "name": "HiresLink replacement protection", "serviceType": "Staffing replacement guarantee", "description": "Unlimited free replacements for active HiresLink staffing clients, and 90 / 120-day replacement protection for direct hire placements from Latin America.", "provider": { "@type": "Organization", "name": "HiresLink", "url": "https://www.hireslink.com" }, "areaServed": { "@type": "Country", "name": "United States" } }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What happens if the person we hire doesn't work out?", "acceptedAnswer": { "@type": "Answer", "text": "For active staffing clients we replace the hire at no additional cost, as many times as needed: unlimited free replacements for active staffing clients. Under 21 days average replacement turnaround. For direct hire placements the terms are 90-day replacement (junior / semi-senior), 120 days (senior & managerial)." } }, { "@type": "Question", "name": "Is there an extra fee for a replacement?", "acceptedAnswer": { "@type": "Answer", "text": "No. Sourcing, vetting, interviews and onboarding of the replacement are covered. Staffing clients keep paying their normal monthly rate; direct hire clients pay nothing extra inside the replacement window." } }, { "@type": "Question", "name": "How long does a replacement take?", "acceptedAnswer": { "@type": "Answer", "text": "Under 21 days average replacement turnaround. You get a new shortlist in 48 hours, and the rest of the time goes to your interviews, the offer and onboarding the new hire." } }, { "@type": "Question", "name": "Who is eligible?", "acceptedAnswer": { "@type": "Answer", "text": "Staffing clients are covered for as long as the engagement is active and invoices are current. Direct hire placements are covered for 90 days (junior / semi-senior) or 120 days (senior and managerial) from the hire's start date." } }, { "@type": "Question", "name": "How do I start a replacement?", "acceptedAnswer": { "@type": "Answer", "text": "Tell your HiresLink point of contact. We confirm the role brief the same day, re-open sourcing immediately and deliver a new shortlist in 48 hours. You are not asked to justify the decision in writing or wait for an approval committee." } }, { "@type": "Question", "name": "What if I just need to stop hiring?", "acceptedAnswer": { "@type": "Answer", "text": "Staffing is month to month. There is no long-term contract and no early-termination fee — you pause or cancel when the need changes." } }, { "@type": "Question", "name": "Why does HiresLink take this risk?", "acceptedAnswer": { "@type": "Answer", "text": "Because most bad hires come from weak screening, not bad luck. Every candidate goes through database sourcing, a recorded video interview testing bilingual English and culture, a live cultural interview, a technical evaluation when the role requires it and an optional test of your own before reaching your shortlist." } } ] } ], { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.hireslink.com/" }, { "@type": "ListItem", "position": 2, "name": "Replacement guarantee", "item": "https://www.hireslink.com/replacement-guarantee" } ] } ] --- [![HiresLink](/assets/logo-hireslink-white-Dm6TMXTK.png) Hireslink A company from Bait Group ](/) Industries Candidates Services Company [Portal Login](https://clients.hireslink.com) Candidate Apply 1. [Home](/) 2. Replacement guarantee Risk & guarantees # Replacement Guarantee — what happens if the hire fails Hiring across borders feels risky because most providers are vague about the downside. These are our exact terms, in plain English: who is covered, for how long, what it costs and how fast a replacement moves. ## Staffing & HR Management - **Coverage:** Unlimited free replacements for active staffing clients. - **Window:** the entire time the engagement is active — not a 14 or 90-day countdown. - **Cost:** no replacement fee. Your monthly rate stays the same (lower of $800/month or a 25% management fee). - **Turnaround:** under 21 days average replacement turnaround, starting with a new shortlist in 48 hours. - **Commitment:** month to month, cancel anytime. ## Headhunting / Direct Hire - **Coverage:** 90-day replacement (junior / semi-senior), 120 days (senior & managerial). - **Window:** counted from the hire's start date, whether they leave or you end the relationship. - **Cost:** no additional placement fee inside the window. Original fee is 20% of first-year salary. - **Turnaround:** new shortlist in 48 hours; 7-10 days to a signed replacement in a typical search. - **Eligibility:** invoices current and the role brief unchanged. ## How a replacement works 1. **1\. You tell us.** One message to your point of contact. No written justification, no committee. 2. **2\. We re-open the search same day.** The brief is confirmed and sourcing restarts immediately. 3. **3\. New shortlist in 48 hours.** Candidates that already cleared the full vetting funnel. 4. **4\. You interview and choose.** Same process as the first hire, at no extra cost. 5. **5\. We handle the exit.** Offboarding, final payroll and compliance for the previous hire are managed by us under EOR. ## Service levels One set of timelines across every hiring model, so nothing on this site contradicts what you are quoted. HiresLink service levels by hiring model Commitment Staffing Direct hire Shortlist 48 hours 48 hours Time to hire (end to end) 7-10 days 7-10 days Replacement Unlimited staffing replacements 90 / 120-day replacement Pricing Lower of $800/month or a 25% management fee 20% of first-year salary ## How we vet before you ever see a candidate Every candidate walks this funnel before reaching your shortlist. Two steps are optional and only run when the role — or you — require them. 1. 01 ### Database & sourcing We start inside our 90,000+ LATAM candidate network across 8 countries, pre-filtered on the role, industry and software stack — then run targeted outbound when the brief needs it. 2. 02 ### Recorded video interview Every candidate records a structured video interview where we test bilingual English level (comprehension, fluency, written clarity) and culture signals before anyone moves forward. 3. 03 ### Cultural interview A live interview with our team on work style, communication, ownership and fit with a US company operating in your timezone. 4. 04 ### Technical evaluationWhen needed Role-specific skills testing in the actual software the job runs on — applied when the role requires demonstrable technical or operational skill. 5. 05 ### Client test (optional)When needed If you want your own assessment, take-home or live exercise in the loop, we run it before the shortlist so nothing surprises you later. 6. 06 ### Presented to you Only candidates who clear the funnel reach your shortlist — with interview notes, English level, salary expectation and availability attached. Delivered in 48 hours. Shortlist in 48 hours after the role brief — for every hiring model. [See the full methodology](/why-hireslink). ## Replacement guarantee FAQ ### What happens if the person we hire doesn't work out? For active staffing clients we replace the hire at no additional cost, as many times as needed: unlimited free replacements for active staffing clients. Under 21 days average replacement turnaround. For direct hire placements the terms are 90-day replacement (junior / semi-senior), 120 days (senior & managerial). ### Is there an extra fee for a replacement? No. Sourcing, vetting, interviews and onboarding of the replacement are covered. Staffing clients keep paying their normal monthly rate; direct hire clients pay nothing extra inside the replacement window. ### How long does a replacement take? Under 21 days average replacement turnaround. You get a new shortlist in 48 hours, and the rest of the time goes to your interviews, the offer and onboarding the new hire. ### Who is eligible? Staffing clients are covered for as long as the engagement is active and invoices are current. Direct hire placements are covered for 90 days (junior / semi-senior) or 120 days (senior and managerial) from the hire's start date. ### How do I start a replacement? Tell your HiresLink point of contact. We confirm the role brief the same day, re-open sourcing immediately and deliver a new shortlist in 48 hours. You are not asked to justify the decision in writing or wait for an approval committee. ### What if I just need to stop hiring? Staffing is month to month. There is no long-term contract and no early-termination fee — you pause or cancel when the need changes. ### Why does HiresLink take this risk? Because most bad hires come from weak screening, not bad luck. Every candidate goes through database sourcing, a recorded video interview testing bilingual English and culture, a live cultural interview, a technical evaluation when the role requires it and an optional test of your own before reaching your shortlist. [Find my next hire](/hiring-form)[See how we vet talent](/why-hireslink) ### AI Staffing Insights Weekly trends on AI hiring and LATAM tech talent. ![Hireslink](https://ajrfrtiexzvxvomfrjnp.supabase.co/storage/v1/object/public/Images/Logos/hireslink_logo.jpeg)Hireslink AI-powered staffing connecting you with the top 3% of pre-vetted LATAM talent. 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