--- title: "Hire Policy Servicing Reps in LATAM — from $1,300/mo" description: "Hire bilingual policy servicing reps from Latin America — endorsements, renewals, COIs, customer service. US-timezone, pre-vetted. Book a call in 48h." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "name": "HiresLink", "url": "https://www.hireslink.com", "logo": "https://www.hireslink.com/lovable-uploads/1d2b89d4-b968-4685-94d8-155c92aad496.png", "description": "AI-powered nearshore staffing platform connecting US companies with elite LATAM tech talent. 280+ clients, 48-hour shortlists, 50-60% cost savings.", "sameAs": [ "https://www.linkedin.com/company/hireslink", "https://twitter.com/hireslink" ] }, { "@context": "https://schema.org", "@type": "WebSite", "name": "HiresLink", "url": "https://www.hireslink.com", "potentialAction": { "@type": "SearchAction", "target": "https://www.hireslink.com/blog?q={search_term_string}", "query-input": "required name=search_term_string" } }, { "@context": "https://schema.org", "@type": "Service", "serviceType": "Policy Servicing Reps", "name": "Hire Remote Policy Servicing Reps from Latin America", "description": "HiresLink staffs bilingual remote insurance policy servicing reps from Latin America for US agencies handling inbound calls, billing inquiries, and mid-term changes in AMS360 and EZLynx with strict PII NDAs, EOR compliance, and USD flat-rate pricing starting at $12/hr.", "category": "Insurance", "provider": { "@type": "Organization", "name": "Hireslink", "url": "https://www.hireslink.com" }, "areaServed": { "@type": "Country", "name": "United States" }, "offers": { "@type": "Offer", "price": 12, "priceCurrency": "USD", "priceSpecification": { "@type": "UnitPriceSpecification", "price": 12, "priceCurrency": "USD", "unitText": "HOUR" } }, "hasOfferCatalog": { "@type": "OfferCatalog", "name": "Policy Servicing Reps services", "itemListElement": [ { "@type": "Offer", "position": 1, "itemOffered": { "@type": "Service", "name": "Inbound Call Coverage", "description": "US-timezone phone coverage." } }, { "@type": "Offer", "position": 2, "itemOffered": { "@type": "Service", "name": "Billing Support", "description": "Lapse, NSF, and reinstatement handling." } }, { "@type": "Offer", "position": 3, "itemOffered": { "@type": "Service", "name": "Mid-Term Changes", "description": "Endorsement requests end-to-end." } } ] } }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How is their accent and English level?", "acceptedAnswer": { "@type": "Answer", "text": "Every servicing rep is screened for clear neutral English and bilingual fluency before introduction. Most policyholders never realize they're remote." } }, { "@type": "Question", "name": "How much does it cost to hire a remote Policy Servicing Rep through HiresLink?", "acceptedAnswer": { "@type": "Answer", "text": "Policy Servicing Reps start at $1,300/mo on a flat monthly rate — no placement fee and no long-term contract. A comparable in-house policy servicing rep in the US averages about $42K per year before payroll taxes, benefits, software seats and office overhead, so most insurance teams save roughly 63% on the same scope of work. Staffing & HR management is billed at the lower of $800/month or 25% of the salary." } }, { "@type": "Question", "name": "What is included in the monthly rate for a Policy Servicing Rep?", "acceptedAnswer": { "@type": "Answer", "text": "The flat rate covers sourcing, AI + human vetting, skills testing, reference checks, contracting, payments in local currency, compliance paperwork and ongoing HR support. You get a dedicated policy servicing rep working your hours on AMS360, EZLynx, Applied Epic, RingCentral — not a shared pool or a ticket queue." } }, { "@type": "Question", "name": "How fast can we hire a Policy Servicing Rep?", "acceptedAnswer": { "@type": "Answer", "text": "You receive a shortlist within 48 hours of your intake call. Most insurance clients interview 2-3 pre-vetted policy servicing reps in the first week and have someone onboarded in 7-14 days, because candidates are already tested on Inbound call handling, Billing inquiry resolution, Policy change processing." } }, { "@type": "Question", "name": "How do you vet policy servicing reps?", "acceptedAnswer": { "@type": "Answer", "text": "Every candidate passes a four-stage screen: AI-assisted resume and background parsing, a live English interview (C1 level or above), a hands-on software test in AMS360, EZLynx, Applied Epic, and two verified employer references. Only the top ~3% of applicants reach your shortlist." } }, { "@type": "Question", "name": "What time zone do policy servicing reps work in?", "acceptedAnswer": { "@type": "Answer", "text": "Talent is based in Latin America (Argentina, Colombia, Mexico, Brazil), so they work US Eastern, Central, Mountain or Pacific business hours with full real-time overlap. Your policy servicing rep joins your standups, answers Slack during your day and closes work in the same cycle as your onsite team." } }, { "@type": "Question", "name": "Which tools and software can a Policy Servicing Rep work in?", "acceptedAnswer": { "@type": "Answer", "text": "Our insurance bench works daily in AMS360, EZLynx, Applied Epic, RingCentral, Salesforce FSC. If your stack is different, we screen specifically for it before the shortlist — day-to-day responsibilities include Answer policyholder calls in EN and ES, Resolve billing and lapse-notice questions, Process address/vehicle/driver changes." } }, { "@type": "Question", "name": "Is it secure and compliant to work with a remote Policy Servicing Rep?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. Every contractor signs an NDA and a confidentiality agreement, works through access you control (SSO, least-privilege roles, no local data storage) and is trained on PII NDA, W-8BEN, EOR, USD flat rate. We handle local contracts, invoicing and tax documentation so there is no misclassification risk on your side." } } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.hireslink.com/" }, { "@type": "ListItem", "position": 2, "name": "Operations", "item": "https://www.hireslink.com/operations" }, { "@type": "ListItem", "position": 3, "name": "Insurance", "item": "https://www.hireslink.com/operations/insurance" }, { "@type": "ListItem", "position": 4, "name": "Policy Servicing Reps", "item": "https://www.hireslink.com/operations/insurance/policy-servicing-reps" } ] } ] --- [![HiresLink](/assets/logo-hireslink-white-Dm6TMXTK.png)Operations ](/) Available Staff [Pricing](/operations/pricing)[How it Works](/operations/how-it-works)[Why HiresLink](/why-hireslink)[Compliance](#lead-capture)[Get 48h Shortlist](#lead-capture) 1. [Home](/) 2. [Operations](/operations) 3. [Insurance](/operations/insurance) 4. Policy Servicing Reps Your LATAM Hiring Department. # Hire Remote Policy Servicing Reps from Latin America Bilingual policy servicing reps who handle policyholder inquiries, billing questions, and mid-term changes. - 48-hour shortlists - Unlimited staffing replacements - Transparent pricing - LATAM hiring + HR support HiresLink staffs bilingual remote insurance policy servicing reps from Latin America for US agencies handling inbound calls, billing inquiries, and mid-term changes in AMS360 and EZLynx with strict PII NDAs, EOR compliance, and USD flat-rate pricing starting at $12/hr. AMS360 EZLynx Applied Epic RingCentral Salesforce FSC [Get 48h Shortlist](#lead-capture) [More Insurance roles](/operations/insurance) Starting at $1,300/mo vs $42K/yr US average 3+ yrs servicing AMS360 / EZLynx Bilingual ## What they do day-to-day - Answer policyholder calls in EN and ES - Resolve billing and lapse-notice questions - Process address/vehicle/driver changes - Escalate complex matters to producers ## Core skills we screen for - Inbound call handling - Billing inquiry resolution - Policy change processing - Bilingual customer service ## Services Included ### Inbound Call Coverage US-timezone phone coverage. ### Billing Support Lapse, NSF, and reinstatement handling. ### Mid-Term Changes Endorsement requests end-to-end. Real Cost Comparison ## What a US Policy Servicing Rep Hire Costs vs. a LATAM Hire Move the sliders. Numbers update live. Includes 30% US benefits load. ### US Hire (W-2) Loaded US base salary: $42,000/yr Loaded hourly (w/ 30% benefits) $26.25/hr Monthly cost $4,550 ### LATAM Remote (via Hireslink) EOR included LATAM hourly: $12/hr Monthly all-in cost $1,920 Hourly rate $12.00/hr Your savings $31,560 / year That's $2,630/mo back in your P&L — 58% lower than your current US loaded cost. The HiresLink Bench ## Meet the LATAM Talent Behind Top US Insurance Teams Bilingual, US-timezone, college-educated. Top 3% AI + human vetted across 12,000+ applicants every quarter. ![Camila R., Operations Lead from Argentina](/assets/dev-female-latina-laptop-B_HYXGwP.png) Camila R. Operations Lead Argentina ![Diego M., Customer Success from Colombia](/assets/dev-male-smiling-office-CkDg3oBd.png) Diego M. Customer Success Colombia ![Sofía L., Bookkeeper from Uruguay](/assets/dev-female-blonde-DcBH5fPV.png) Sofía L. Bookkeeper Uruguay ![Mateo G., Project Coordinator from Mexico](/assets/dev-male-curly-blue-shirt-BbxAe2xl.png) Mateo G. Project Coordinator Mexico ![Joaquín V., Tech-Enabled VA from Argentina](/assets/dev-male-glasses-arms-crossed-D3Y-JOVT.png) Joaquín V. Tech-Enabled VA Argentina ![Andrés P., Data Analyst from Brazil](/assets/dev-male-laptop-darkblue-Bp9_3PP2.png) Andrés P. Data Analyst Brazil ![Tomás F., Account Manager from Chile](/assets/dev-male-curly-navy-pxIGVU9s.png) Tomás F. Account Manager Chile ![Lucas H., Workflow Engineer from Peru](/assets/dev-male-ai-coding-DoOIPS9r.png) Lucas H. Workflow Engineer Peru **12,000+** applicants screened/quarter **Top 3%** AI + human vetted **100%** bilingual EN/ES **US** timezone overlap Zero Legal Bureaucracy ## We Handle the Legal & Tax Stack So You Don't Have To Hiring across borders scares most small business owners. It shouldn't. We've placed remote staff for 280+ US companies — here's exactly how the compliance side works. ### Full EOR Compliance We are the Employer of Record across 8 LATAM countries. Payroll, taxes, benefits, contracts — all handled. You sign one MSA with us, not 12 international agreements. ### W-8BEN & 1099 Clean Every placement is W-8BEN documented and 1099-eligible. Your CPA will love us. No surprise tax exposure, no misclassification risk. ### USD Flat-Rate Pricing Pay one transparent USD monthly invoice. No FX swings, no payroll math, no benefits surcharges. What we quote is what you pay. ## Policy Servicing Reps — FAQ ### How is their accent and English level? Every servicing rep is screened for clear neutral English and bilingual fluency before introduction. Most policyholders never realize they're remote. ### How much does it cost to hire a remote Policy Servicing Rep through HiresLink? Policy Servicing Reps start at $1,300/mo on a flat monthly rate — no placement fee and no long-term contract. A comparable in-house policy servicing rep in the US averages about $42K per year before payroll taxes, benefits, software seats and office overhead, so most insurance teams save roughly 63% on the same scope of work. Staffing & HR management is billed at the lower of $800/month or 25% of the salary. ### What is included in the monthly rate for a Policy Servicing Rep? The flat rate covers sourcing, AI + human vetting, skills testing, reference checks, contracting, payments in local currency, compliance paperwork and ongoing HR support. You get a dedicated policy servicing rep working your hours on AMS360, EZLynx, Applied Epic, RingCentral — not a shared pool or a ticket queue. ### How fast can we hire a Policy Servicing Rep? You receive a shortlist within 48 hours of your intake call. Most insurance clients interview 2-3 pre-vetted policy servicing reps in the first week and have someone onboarded in 7-14 days, because candidates are already tested on Inbound call handling, Billing inquiry resolution, Policy change processing. ### How do you vet policy servicing reps? Every candidate passes a four-stage screen: AI-assisted resume and background parsing, a live English interview (C1 level or above), a hands-on software test in AMS360, EZLynx, Applied Epic, and two verified employer references. Only the top ~3% of applicants reach your shortlist. ### What time zone do policy servicing reps work in? Talent is based in Latin America (Argentina, Colombia, Mexico, Brazil), so they work US Eastern, Central, Mountain or Pacific business hours with full real-time overlap. Your policy servicing rep joins your standups, answers Slack during your day and closes work in the same cycle as your onsite team. ### Which tools and software can a Policy Servicing Rep work in? Our insurance bench works daily in AMS360, EZLynx, Applied Epic, RingCentral, Salesforce FSC. If your stack is different, we screen specifically for it before the shortlist — day-to-day responsibilities include Answer policyholder calls in EN and ES, Resolve billing and lapse-notice questions, Process address/vehicle/driver changes. ### Is it secure and compliant to work with a remote Policy Servicing Rep? Yes. Every contractor signs an NDA and a confidentiality agreement, works through access you control (SSO, least-privilege roles, no local data storage) and is trained on PII NDA, W-8BEN, EOR, USD flat rate. We handle local contracts, invoicing and tax documentation so there is no misclassification risk on your side. ## Related to Policy Servicing Reps ### Other Insurance roles - [Hire Insurance Virtual Assistants](/operations/insurance/insurance-virtual-assistants) - [Hire Claims Processors](/operations/insurance/claims-processors) - [Hire Underwriting Assistants](/operations/insurance/underwriting-assistants) ### Other industries - [Healthcare back-office support](/operations/healthcare) - [Construction back-office support](/operations/construction-trades) - [Finance back-office support](/operations/finance-accounting) - [Legal back-office support](/operations/legal) - [Ecommerce back-office support](/operations/ecommerce) - [Architecture back-office support](/operations/architecture) ### Guides & pricing - [All industries we staff](/operations) - [Pricing & flat monthly rates](/operations/pricing) - [How hiring works (48h shortlist)](/operations/how-it-works) - [LATAM salary benchmarks](/latam-salaries) Three ways to work with us ## Choose how you want to hire. Same network, same vetting bar. The difference is who employs the person and who runs the HR layer. ### Staffing & HR Management For companies building a team. HiresLink manages the hiring and HR/operational layer month to month. - Qualified candidates in 48 hours after the role brief - Unlimited free replacements for active staffing clients - Onboarding, payroll coordination, vacations and performance support - Lower of $800/month or a 25% management fee - $500 kickoff, credited to your first invoice [Build My Team](/services/hires-staffing) ### Headhunting / Direct Hire For companies making one specific key hire. You employ the person directly. One-time fee, no recurring management fee. - Shortlist in 7–10 business days - 20% of first-year salary - $600 kickoff, credited to your first placement invoice - 90-day replacement (junior / semi-senior), 120 days (senior & managerial) - Sourcing, vetting and interview coordination [Find My Hire](/services/headhunting-pro) ### Staff Augmentation For companies adding capacity to an existing team. Vetted LATAM specialists plug into the team and processes you already run. - Add engineers and specialists to your existing team - You direct the day-to-day work - Scale the team up or down as the roadmap changes - Open salary benchmarks before you commit [Add LATAM Talent](/services/staff-augmentation) ## Hire a Policy Servicing Rep This Month 48-hour shortlist. Real candidates, real software tests, real references. Step 1 of 3 — takes 60 seconds ### What role do you need filled? Healthcare admin Construction / trades back-office Bookkeeping / accounting Other operations Next ![Hireslink](https://ajrfrtiexzvxvomfrjnp.supabase.co/storage/v1/object/public/Images/Logos/hireslink_logo.jpeg)Hireslink Operations Bilingual remote back-office staff from Latin America for US small businesses. EOR compliance, USD flat-rate pricing, 48h shortlists. [hello@hireslink.com](mailto:hello@hireslink.com) [](https://linkedin.com/company/hireslink)[](https://twitter.com/hireslink) ### Healthcare - [Medical Billing Specialists](/operations/healthcare/medical-billing-specialists) - [Medical Intake Coordinators](/operations/healthcare/medical-intake-coordinators) - [Medical Scribes](/operations/healthcare/medical-scribes) - [Insurance Verification Specialists](/operations/healthcare/insurance-verification-specialists) - [Virtual Medical Receptionists](/operations/healthcare/virtual-medical-receptionists) ### Construction & Trades - [Construction Estimators](/operations/construction-trades/construction-estimators) - [HVAC Service Dispatchers](/operations/construction-trades/hvac-dispatchers) - [Permit Coordinators](/operations/construction-trades/permit-coordinators) - [Project Admin Assistants](/operations/construction-trades/project-admin-assistants) - [ServiceTitan CSRs](/operations/construction-trades/service-titan-csrs) ### Finance & Accounting - [Bookkeepers](/operations/finance-accounting/bookkeepers) - [GAAP Accountants](/operations/finance-accounting/gaap-accountants) - [AP / AR Clerks](/operations/finance-accounting/ap-ar-clerks) - [Payroll Specialists](/operations/finance-accounting/payroll-specialists) - [Tax Preparation Assistants](/operations/finance-accounting/tax-preparation-assistants) ### Legal - [Paralegals](/operations/legal/paralegals) - [Legal Assistants](/operations/legal/legal-assistants) - [Legal Intake Specialists](/operations/legal/legal-intake-specialists) - [Legal Secretaries](/operations/legal/legal-secretaries) - [Contract Reviewers](/operations/legal/contract-reviewers) ### Ecommerce Operations - [Shopify Virtual Assistants](/operations/ecommerce/shopify-virtual-assistants) - [Customer Support Representatives](/operations/ecommerce/ecommerce-customer-support) - [Order Fulfillment Coordinators](/operations/ecommerce/order-fulfillment-coordinators) - [Returns / RMA Specialists](/operations/ecommerce/returns-rma-specialists) - [Inventory Analysts](/operations/ecommerce/inventory-analysts) ### Insurance - [Insurance Virtual Assistants](/operations/insurance/insurance-virtual-assistants) - [Claims Processors](/operations/insurance/claims-processors) - [Underwriting Assistants](/operations/insurance/underwriting-assistants) - [Policy Servicing Reps](/operations/insurance/policy-servicing-reps) ### Architecture & Real Estate - [CAD Drafters](/operations/architecture/cad-drafters) - [Revit / BIM Modelers](/operations/architecture/revit-bim-modelers) - [Real Estate Virtual Assistants](/operations/architecture/real-estate-virtual-assistants) - [Transaction Coordinators](/operations/architecture/transaction-coordinators) ### Logistics & Supply Chain - [Freight Dispatchers](/operations/logistics/freight-dispatchers) - [Freight Broker Assistants](/operations/logistics/freight-broker-assistants) - [Supply Chain Coordinators](/operations/logistics/supply-chain-coordinators) - [Customs Documentation Clerks](/operations/logistics/customs-documentation-clerks) ### About HiresLink - [Main site](/) - [Why HiresLink](/why-hireslink) - [Contact](mailto:hello@hireslink.com) © 2026 Hireslink. 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